Shipping Refund Policy
If for some reason, you are not happy with your purchase, we will gladly provide a refund as long as you follow the below criteria:
- Email: Hello@iyorecandleco.com within 14 days of receipt of the item
- include the order number and item number you would like to return
- item must be unused, in new condition, and original packaging
- receive an email from customer service that provides your return authorization number
- once the return authorization number has been received, you can proceed with returning your item
Please note that we will only credit you the cost of the actual product. We cannot refund you the shipping charge(if applicable). You are responsible for shipping costs incurred to ship the return. You also assume the risk of loss if we do not receive the returned item. Please take the necessary steps to ensure your return package.
All of us at Iyore Candles are committed to ensuring our customers are satisfied with our products and happy with their purchases. In the unlikely event that your product differs from what you expected, you are free to return it within 14 days of your purchase date, no questions asked. We keep things simple because we know what it's like to be in your shoes. When we purchase from online companies, we expect a simple return policy that does not confuse or frustrate us.
So how can we do this? That answer is easy. Iyore Candles comprises the highest quality products on the market. We take great pride in our merchandise and are very confident that customers will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
NO QUESTIONS ASKED MEANS NO QUESTIONS ASKED
In case you still have doubts about how easy our return process is, we have included a list of acceptable reasons to return one of our products. You can send your product back if:
- You don't like the packaging
- You think it stinks
- You don't like the quality of the candle for any reason
- You buy it as a gift for your new girlfriend but find out that she hates candles
- You get your candle from your mailbox, drop it without noticing it, and run over it with your car
HOW TO MAKE A RETURN
While it disappoints us that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Below are the steps you need to follow to return an item:
Email: Hello@iyorecandleco.com to get an RMA number - Before a return can be processed, we need to verify that the purchase was made on IYORE Candle Co. If a purchase was made from a third party, we could not guarantee the quality or condition of our products. We also need to confirm that the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days, all sales are final.
Repackage your return and include the original receipt - Every IYORE Candle Co. order is shipped with a receipt in the package. Write the RMA number on the original receipt, including it in the box with your item to be returned.
*Ship the package back to IYORE Candle Co. via USPS, UPS, or FedEx To:
IYORE Candle Co.
Mailing Address:
400 W Cummings Park
Ste 1725 #148
Woburn MA 01801
Phone: 857-245-7611
Email: Hello@iyorecandleco.com
DON'T HAVE A STOREFRONT
CHARGES AND CREDITS
Shipping charges - Customers are responsible for shipping costs back to IYORE Candle Co. However, IYORE Candle Co.will refund 100% of what you paid us. We will not deduct any original shipping charges from your refund.
Receiving your refund - IYORE Candle Co. does not charge restocking fees. You will receive a full refund to the initially used credit card or Paypal account.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, or there are missing or incorrect items, we must be notified within seven days to correct the issue.
Please email: Hello@iyorecandleco.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim.
Once the above has been done, an RMA number will be issued, and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements can only be issued with an RMA number being assigned first. The sooner you notify us, the better. Our window for filing insurance claims is limited to 10 days, which means we cannot refund or replace damaged or missing goods if notified after seven days.